Frequently Asked Questions
Below are some frequently asked questions about RecoveryRachel. For additional questions, please use our feedback form or email us at help@recoveryrachelohio.org
Getting Started
Go to RecoveryRachelOhio.org. There are two options:
- Browse providers to search listings like you would on a search engine or use filters to narrow provider details, or
- Talk or Chat with RecoveryRachel for step-by-step guidance.
Anyone in Ohio who needs information about mental health or addiction treatment. You can use it to find help for yourself, a friend, or a family member. Schools, clinics, and community organizations can also use it to help others find care.
Not currently. RecoveryRachel is intended for adults aged 18 and older. If you need support, talk to a parent or guardian, a school counselor, or contact the 988 Suicide and Crisis Lifeline by calling 988.
No. Anyone can search listings and Talk or Chat with RecoveryRachel without signing up or logging in. Only service providers who want to review or update their own listings need to sign in with an OHID.
There is no charge for using RecoveryRachel.
No. The site does not gather or store personal information. Searches and chats are anonymous.
Finding Help
RecoveryRachel connects you to a wide range of State licensed and certified mental health and addiction treatment services across Ohio, including:
- Counseling and therapy
- Outpatient and intensive outpatient programs
- Peer support services
- And more
If you are having a medical emergency, call 911. If you are having suicidal thoughts or extreme emotional distress, call 988.
RecoveryRachel can assist family and friends to find treatment. Select the option "I'm looking for help for someone else" on the start page and you will be guided through the steps to find the services they need.
Highly specific search criteria may require greater travel distances. You may be able to find a treatment provider closer to you by eliminating one or two of your search criteria.
RecoveryRachel can suggest providers that can defray the cost of treatment.
RecoveryRachel is available in English, and you may translate it into other languages directly within your web browser or by using translation services. Please visit the Languages page for instructions. The "Talk or Chat with Rachel" feature is currently offered only in English.
About RecoveryRachel
RecoveryRachel may occasionally repeat a sentence or question when picking up on background noise or unclear speech. The mute button may be used to help eliminate unnecessary background noise. If issues persist, contact help@recoveryrachelohio.org.
Provider Information
The "Information verified by provider" badge confirms the information has been reviewed and verified by that provider for accuracy. If it appears next to a provider's full profile, it means the organization has reviewed and confirmed all the details within their profile. If the badge appears next to a specific item — like a location, phone number, or insurance — it means that individual detail has been confirmed.
Provider information is updated in two ways. One way is through the Ohio Department of Behavioral Health (DBH) licensure records. When a provider is certified through DBH, RecoveryRachel is updated accordingly. The other way is through direct input from DBH-licensed providers. Providers can log in and update their own information anytime.
Technical Support
If something isn't working, use the feedback form on the site, or email us at help@recoveryrachelohio.org. We'll review and respond as soon as possible.
For additional FAQs written for treatment providers, click here.
RecoveryRachel is part of RecoveryOhio, a statewide initiative to improve access to mental health and addiction services. Learn more at RecoveryOhio.gov.